How do I view my accounts when I first log in to Founders Online?
Desktop: Accounts are displayed in the Accounts content block on the Home page. However, members with more than 10 accounts must select up to 10 favorites to display on the Home page.
Mobile: Accounts are displayed in the Accounts content block on the Home screen and each account can be viewed by swiping left. However, members with more than 10 accounts must select up to 10 favorites to display on the Home page.
Where do I see all my accounts?
There are multiple options to see all accounts. Up to 10 favorite accounts will be displayed on the Home page. To view all accounts, select View all accounts located at the bottom of your favorite accounts. Another option is to select the Settings drop down menu > Manage Accounts.
How do I update my favorite accounts displayed on the Home page?
Update your favorite accounts anytime by selecting View all accounts on the Home page and select the star beside the preferred account. Select Home to return to the Home page to view your favorites.
Can I change the order of my favorite accounts displayed on the Home page?
Yes. You can control the order of your favorite accounts by selecting View all accounts. On the Manage Accounts page, select the six dots located on the left of the account tile you would like to move, drag it to the new location and drop it.
Can accounts be hidden from view on the Manage Accounts page?
Unfortunately, there is not a way to hide accounts on the Manage Accounts page. However, the order can be updated to move certain accounts to the bottom of the page or grouped together for easier viewing. Select the six dots located with the account tile you would like to move, drag it to the new location and drop it.
How do I view a summary of my accounts including the balance, due date, and amount due?
Desktop: Select View all accounts from the Home page. On the Manage Accounts page, the balance, due date, and amount due are displayed.
Mobile: Select View all accounts from the Home page. On the Manage Accounts page, only the balance is displayed, but turn your mobile device horizontal to view the due date and amount due.
Where are secure messages located?
There are multiple options to access secure messages. One way is to locate the Contact Us content block on the Home page and select Contact Us. The Messages page will display and you can view old messages or create a new one. Another option is to select the Contact Us menu located in the top navigation bar. A new message notification may also be displayed with the Contact Us menu heading if new messages are waiting in your inbox. Please check your messages periodically as important alerts and notifications regarding your account may be delivered here.
Where is my account statement located?
If you are enrolled in eStatements for your savings & loan accounts or your credit card account, choose the appropriate option below:
Desktop:
Account statement: Select the Account Management drop down menu > Account Stmt/Notices > the member number > Submit
Credit card statement: Select the Card Services drop down menu > Credit Card Statement > the account & date > View and print document
Mobile:
Account statement: Select Menu > Account Management > Account Stmt/Notices > the member number > Submit
Credit card statement: Select Menu > Card Services > Credit Card Statement > the account & date > View and print document
How can I enroll in eStatements for my account?
If you are not enrolled in eStatements, choose the appropriate option below:
Desktop:
Account statement: Select the Account Management drop down menu > Account Stmt Options > enter the requested information > Submit
Credit card statement: Select the Card Services drop down menu > Credit Card Stmt Options > enter the requested information > Submit
Mobile:
Account statement: Select Menu > Account Management > Account Stmt Options > enter the requested information > accept the E-Statement Delivery Disclosure > Submit
Credit card statement: Select Menu > Card Services > Credit Card Stmt Options > enter the requested information > accept the E-Statement Delivery Disclosure > Submit
How do I make a quick transfer within my account or to another member linked to my account?
Desktop: There are multiple options to make a quick transfer in Founders Online. If the “transfer from” account is one of your favorites, locate that account in the Accounts content block on the Home page and select Quick Transfer > complete the requested fields > select Transfer Funds. If the account isn’t a favorite, locate the Transactions content block on the Home page > select Funds Transfer > complete the requested fields > Transfer Funds.
Mobile: There are multiple options to make a quick transfer in Founders Mobile. One way is to locate and select Transfer in the Quick Links thumb bar at the bottom of your screen > complete the requested fields > Transfer Funds.
How do I make a quick transfer to a member not linked to my account?
There are multiple options to make a quick transfer to a member not linked to your account. One way is to locate the Transactions content block on the Home page > select Pay a Member > follow the prompts to complete a Single Transfer or to Link an Account for future transfers. Once you link an account, the account will display in your list of Transfer To accounts and you must select Funds Transfer to use this account in the future.
How do I make a quick loan payment within my account?
Desktop: There are multiple options to make a quick loan payment in Founders Online. If the “transfer to” loan account is one of your favorites, locate that account in the Accounts content block on the Home page and select Make a Payment > complete the requested fields > Submit. If the account isn’t a favorite, locate the Transactions content block on the Home page > select Make a Payment > complete the requested fields > Submit.
Mobile: There are multiple options to make a quick loan payment in Founders Mobile. One way is to locate and select Make Loan Payment in the Quick Links thumb bar at the bottom of your screen > complete the requested fields > Submit.
Is Bill Pay available with the new dashboard?
Desktop: Yes. There are multiple options to pay a bill from checking in Founders Online. Locate the Transactions content block on the Home page > select Pay a Bill from Checking. Another option is to select Transactions from the drop-down menu, select Pay a Bill from Checking. If you receive an error with either of these options, you may have to disable pop-up blockers in your browser for the Bill Pay site to display.
Mobile: Yes. There are multiple options to pay a bill from checking in Founders Mobile. Scroll down to the Transactions content block on the Home page > select Pay a Bill from Checking. Another option is to locate and select Menu in the Quick Links thumb bar at the bottom of your screen > Transactions > Pay a Bill from Checking.
Is there a way to view recent transactions?
Yes. There are multiple options to view recent transactions. One way is to locate the Recent Activity content block on Home page and scroll to view recent transactions on all of your accounts. Transactions are separated by date and can also be filtered.
Are shortcuts available for each account displayed on the Home page?
Desktop: Yes, the Quick Transfer option is viewable within the Accounts content block for each account along with three dots for more options. Select the three dots to view account transaction history, account details or Nickname options.
Mobile: Yes, the Quick Transfer option is viewable within each Accounts content block along with three dots for more options. Select the three dots to view account transaction history or account details. Turn your mobile device horizontal to display the Nickname option as well.
How do I add a new account?
To add a new account, choose the appropriate option below:
Desktop:
Founders account to an existing primary account: Select the Apply drop down menu > choose the appropriate type of account to add & follow the prompts.
External account at another Financial Institution: Select the Account Management drop down menu > Add External Account > enter the requested information > Continue.
Mobile:
Founders account to an existing primary account: Select Menu > Apply > choose the appropriate type of account to add & follow the prompts.
External account at another Financial Institution: Select Menu > Account Management > Add External Account > enter the requested information > Continue.
How do I know if I’m qualified for Skip A Pay?
The Skip A Pay content block will be located on the Home page. If displayed upon logging in, select the link to the Skip A Pay page and submit the request.
Can I view my credit card rewards?
Yes. View the Founders Credit Cards content block on the Home page to see your points. Select the See More button to continue to the CURewards® page for more details. From there, you can continue to redeem points through Founders’ Cash In program or visit the CURewards® site for additional options.
How do I send a wire request?
Desktop: From the Account Management drop down menu, select Wire Request. Complete the requested fields and select Submit. Please note there is a fee for this service. Founders may contact you for verification and you may have to provide an image of your driver’s license and signature via secure email.
Mobile: Locate and select Menu in the Quick Links thumb bar at the bottom of your screen. Select Account Management > Wire Request > complete the requested fields > Submit. Please note there is a fee for this service. Founders may contact you for verification and you may have to provide an image of your driver’s license and signature via secure email.
How can I determine the amount required to pay off my loan?
Desktop: From the Account Management drop down menu, select Loan Payoff Calculator > select the loan and enter the payoff date > Submit. You may receive an error message if the loan has a $0 balance.
Mobile: Locate and select Menu in the Quick Links thumb bar at the bottom of your screen. Select Account Management > Loan Payoff Calculator > select the loan and enter the payoff date > Submit. You may receive an error message if the loan has a $0 balance.
