How to protect your credit union from fraud | Grow Your Credit Union posted on the topic | LinkedIn (2024)

Strong employee retention is a hallmark of a thriving company culture. Fostering transparency, collaboration, and a sense of community can keep staff loyalty strong for decades. How can leaders replicate this success in their own organizations by building more than just a workplace, but a community?On this episode of Grow Your Credit Union, hosts Joshua Barclay and Becky Reed welcome Marji Hughes, EVP/COO, Christian Community Credit Union to talk on a variety of topics, including: ✅ Growing young talent in an age of job hopping.✅ The impact of broadening your membership base✅ The perception and impact of leadership development✅ How the mission of your credit union affects employee retentionThe insightful conversation begins as soon as you hit play.#creditunions #creditunionsrockCheck the comments for the link and while you are there tag someone who would benefit from hearing this episode!-------------------------------------------------------------------------------Subscribe to the show on your favorite player:Apple Podcasts: https://lnkd.in/eHVq5n7sSpotify:https://lnkd.in/enQVW8d8Amazon Music:https://lnkd.in/eMbWc96h

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It’s official: The Grow Your Credit Union podcast is sponsoring the Pleasant Grove High School Girls' Lacrosse Team — the Vikings!As champions of the Credit Union movement, we're committed to supporting and empowering our community through meaningful partnerships.A huge shoutout to our dedicated podcast team — Joshua Barclay, Andrew Freels, Becky Reed, and Mark Floyd —for their tireless efforts. We couldn't do this without a team effort! Also, a heartfelt thank you to our earliest sponsors — Rhian Horgan, Melanie Munsey, and Dan Daggett. Your support helps us build the leading podcast for credit union leaders.Together, we are living out the true credit union mission of people helping people. Let’s continue to make a difference!#creditunions #creditunionsrockAnd of course, Go Vikings! 🥍

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Innovation often comes with some disagreement. It's crucial to have employees who can voice alternative, and potentially better, ideas. But how can you best show your team vulnerability and instill in them the confidence to express dissent?In this episode of Grow Your Credit Union, our hosts Joshua Barclay and Becky Reed welcome on Mike McWethy, Executive Vice President, Texans Credit Union, to discuss a variety of topics:✅ Creating a healthy culture of debate and giving strategies for cultivating an environment that encourages differing opinions and promotes constructive discussions.✅ Bringing in tech-savvy individuals is crucial. We discuss why it’s so important to bring in developers and how to do so effectively.✅ Providing thoughts on a recently published piece that criticizes the credit union movement.✅ While technology continues to evolve, maintaining a human connection is still key. We discuss how to balance automation and human interaction in our services.The insightful conversation begins as soon as you hit play.A big thanks to this episode's sponsor, Credit Unions First.#creditunions #creditunionsrockCheck the comments for the link and while you are there tag someone who would benefit from hearing this episode!

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With the decline of traditional pensions and the rise of healthcare costs and housing, Credit Union leaders need to rethink their approach to helping members retire into their golden years with confidence and peace of mind.This episode of Grow Your Credit Union, hosted byJoshua Barclay and Becky Reed, covers the following:✅ How the disappearance of traditional pensions and rising healthcare costs have transformed the retirement planning landscape, making the need for innovative solutions more critical than ever.✅ Uncovering the untapped potential of members aged 55 and above, who hold a significant portion of wealth, and how credit unions can better serve this demographic to enhance liquidity and support younger generations.✅ Strategies for creating user-friendly, accessible digital experiences that cater to the unique needs and preferences of aging members, ensuring that no one is left behind in the digital age.Our guest Rhian Horgan, the CEO and Founder of Silvur, will show you how to create a seamless, one-stop retirement planning solution that paves a smoother road to financial freedom for your members.#creditunions #RetirementA huge thanks to our sponsor, Silvur. Silvur is the retirement engagement solution for Americans 50+. Leading credit unions use Silvur to retain direct deposit relationships lost at retirement (up to 80%) and reach 98% of members not served by wealth management. Support your 50+ members, reduce asset flight, and capture the $70T retirement wallet. Visit Silvur.com to learn more.To listen to the full podcast, please look for the link in the comments section.Happy listening.

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We need prioritize the younger generation's need for ease and convenience, otherwise we continue to lose potential memberships to neobanks.In this episode of Grow Your Credit Union, Joshua Barclay and Becky Reed welcome on Elizabeth Osborne of Great Lakes Credit Union.#creditunions #creditunionsrockListen to the full episode here:You'll Forget All About Convenience With Products You Don't Wanthttps://lnkd.in/ehMTjE5G

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Only a third of people worldwide are likely to advocate for, recommend or choose to work for financial services companies, according to Caliber’s survey. How can your credit union overcome this dissatisfaction? Join Joshua Barclay and Becky Reed on Grow Your Credit Union as they sit down with Elizabeth Osborne, COO of Great Lakes Credit Union, for a conversation on leadership in the credit union sector. This episode focuses on:✅ Strategies for member retention and acquisition✅ How to reduce call center agent turnover✅ Leadership traits that could be holding you back in your career✅ Combatting cyber threats effectively✅ And moreImagine leading a credit union where your call center agents are happy and equipped to help members in any situation. Where leadership effectiveness skyrockets, member satisfaction soars, and your team is prepared to face the digital threats of tomorrow. It's time to move beyond imagination—this podcast episode is your guide to achieving these outcomes and more.#creditunions #creditunionsrockCheck out the link in the comments section to uncover leadership insights that will catapult your credit union into a new era of success.A special shoutout to Silvur, our sponsor, for paving the way towards engaging retirees more effectively.Silvur is the retirement engagement solution for Americans 50+. Leading credit unions use Silvur to retain direct deposit relationships lost at retirement (up to 80%) and reach 98% of members not served by wealth management. Support your 50+ members, reduce asset flight, and capture the $70T retirement wallet.

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Are you prepared to navigate the upcoming auto loan default wave predicted to shake the credit union industry in 2024?Discover future-shaping insights in our latest episode, where we explore the art of deepening member relationships amidst industry challenges.Join Joshua Barclay and Becky Reed in a compelling conversation with Kelly Botti, President and CEO of TruMark Financial Credit Union. With Kelly's profound leadership insights, you'll learn how to:🤝 Become your members' go-to financial ally.🚗 Navigate the looming challenges of auto loan defaults.📈 Address the top eight Credit Union marketing pain points.💼 Boost employee morale and reduce turnover for a thriving workplace culture.This episode of Grow Your Credit Union is a goldmine of actionable advice tailored for Credit Union leaders who aspire to overcome some of the biggest challenges of 2024.#creditunions #credituniondifference This episode is proudly sponsored by Silvur, the retirement engagement solution that helps leading credit unions retain direct deposit relationships lost at retirement and connect with 98% of members outside of wealth management services.Click the link in the comments below to listen to the podcast.Happy listening.

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Why pay for therapy when your tellers provide it for free? Your tellers are already pros at helping your members—maybe they can even tackle your recurring nightmares of showing up late to class in your underwear.In our latest episode of Grow Your Credit Union, hosts Joshua Barclay and Becky Reed, along with guest Darlene Hilton, VP of Lending at Lone Star Credit Union, dive deep into the metrics that truly reflect your credit union's performance. We discuss why members really come to branches, the power of personal north-star metrics, and the critical role of enhancing your frontline staff.And we tackle the major question: How can Credit Unions innovate their branches to fuel in-person growth? Remember, a good member experience is about more than just resolving issues; it's about creating a space where members feel valued and heard. So, next time you see your teller, give them a big thank you for being the frontline heroes of credit union growth. They're more than just tellers; they're the lifelines for your members and, at times, even serve as informal therapists.#creditunions #creditunionsrock 🚀 Tune in now to the latest episode of the Grow Your Credit Union podcast. Join us as we get to the bottom of these questions, and more, with a blend of insight, strategy, and a dash of humor. Listen on your favorite podcast platform and discover how you can elevate your credit union's performance and member satisfaction to new heights!You can find the links to the full episode in the comment section of this post.

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We are excited to announce the Grow Your Credit Union podcast with Joshua Barclay & Becky Reed!Join Joshua & Becky as they tackle the real issues credit unions face and strategies to overcome them—with a few laughs included.Available on:Apple Podcasts: https://lnkd.in/dq567xiVSpotify: https://lnkd.in/dTZpqUyVGoogle Podcasts: https://lnkd.in/dZa5Gm-vAmazon Music: https://lnkd.in/d2EbAaCRWant to be a guest? Contact us at info@growyouyourcreditunion.comMore about us at growyourcreditunion.com

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